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SUPPORT

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Search our knowledge base or browse categories below to find guides, troubleshooting steps, and answers to common questions.

Getting Started

Onboarding guides, initial setup, account creation, and first-step walkthroughs for new clients.

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Technical Support

Bug reports, API documentation, integration help, and developer-level troubleshooting.

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Billing & Payments

Invoice queries, plan upgrades, downgrades, refund requests, and payment method changes.

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Account & Security

Login issues, two-factor authentication, user permissions, and account security best practices.

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Frequently Asked Questions

Quick answers to the questions we hear most often. Can't find what you're looking for? Reach out directly.

For Standard plan clients, we aim to respond within 24 business hours. Pro plan clients receive a response within 8 business hours, and Enterprise clients are guaranteed a response within 2 business hours. All response times are measured from the moment a ticket is received during business hours.

Our support team is available Monday to Friday, 9:00 AM – 6:00 PM PKT (Pakistan Standard Time). Enterprise clients with an active SLA agreement have access to extended support coverage including weekend on-call escalation for critical issues.

You can reach our support team by emailing support@arvixi.com with a clear subject line describing your issue. Include your project name, relevant screenshots or error messages, and steps to reproduce the problem. You will receive an automated confirmation with a ticket number within minutes.

If your ticket has not been resolved within the SLA window, you can escalate by replying to your ticket thread with the word ESCALATE in the subject line, or by emailing info@arvixi.com directly referencing your ticket number. A senior engineer will be assigned within 2 hours.

We provide active support for all software delivered within the last 24 months. Legacy versions beyond that window may receive limited support depending on your contract. We support all major browsers (Chrome, Firefox, Safari, Edge) and mobile platforms (iOS 14+ and Android 10+).

For subscription-based services, you may cancel at any time; your service will remain active until the end of the billing period with no further charges. For project-based work, refunds are handled on a case-by-case basis in accordance with your contract. Please contact hr@arvixi.com for assistance.
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